Refund policy
Last updated: March 2026
At Baz Digital Platform, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, we are here to help.
Returns
You have 14 days from the date of delivery to request a return.
To be eligible for a return:
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The item must be unused and in the same condition that you received it
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The item must be in the original packaging
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You must provide proof of purchase (order confirmation or receipt)
Returns that do not meet these conditions may not be accepted.
Non-Returnable Items
The following items cannot be returned:
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Digital products (such as 3D models, downloadable files, or digital assets)
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Custom or personalized products
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Items damaged due to misuse or improper handling
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Products marked as Final Sale
Refunds
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
If approved:
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Your refund will be processed to your original payment method
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Refunds may take 5–10 business days to appear depending on your payment provider.
Return Shipping
Customers are responsible for return shipping costs, unless the product arrives damaged or defective.
In cases of damaged items, please contact us within 48 hours of delivery with photos of the product and packaging.
Exchanges
We only replace items if they are defective or damaged.
If you need to exchange an item, please contact our support team
Contact Us
If you have any questions about returns or refunds, please contact us: